Your Privacy at fee999
fee999 is committed to protecting your personal data. This Privacy Policy explains what information we collect, how we use it, and the rights you hold as a fee999 player in Bangladesh.
Introduction
This Privacy Policy ("Policy") describes how fee999 ("the Platform", "we", "us", "our") collects, processes, stores, shares, and protects personal information relating to individuals ("Player", "User", "you", "your") who register an account, visit, or otherwise interact with the fee999 website located at fee999.app.
By creating a fee999 account or using any part of the fee999 platform, you acknowledge that you have read and understood this Policy, and you consent to the collection and use of your personal data as described herein. If you do not agree with any part of this Policy, you should discontinue use of the fee999 platform immediately and contact our support team to arrange account closure.
fee999 takes data privacy seriously. We do not sell your personal information to third parties, and we handle all data in accordance with principles of transparency, data minimisation, and security. We store only the data that is necessary for us to provide our services and comply with our legal obligations.
Scope: This Policy applies to all personal data collected via the fee999 website, mobile browser experience, and any correspondence you have with the fee999 support team, including email communications sent to [email protected].
How We Protect Your Data
fee999 applies multiple layers of technical and organisational safeguards to protect the personal information of every player on the platform.
Personal Data We Collect
fee999 collects personal data through several channels including account registration, identity verification, payment processing, platform usage, and direct communications with our support team. The categories of personal data we collect include the following:
Identity Information
Full legal name, date of birth, gender, and nationality. This information is collected during account registration and is required to verify that you meet the minimum age requirement of 21 years and to comply with our Know Your Customer (KYC) obligations.
Contact & Location Information
Residential address (including district, city, and postal code within Bangladesh), email address, and mobile phone number. This data is used to communicate with you regarding your account, process transactions, and deliver promotional communications where you have opted in.
Identity Verification Documents
Copies of government-issued identification documents such as your Bangladesh National Identity Card (NID) or passport, and where applicable, documentation confirming ownership of your payment method (e.g., a bKash or Nagad account screenshot). These documents are collected as part of our mandatory KYC process and are stored securely.
Financial & Transaction Data
Details of deposits and withdrawals processed through your fee999 account, including transaction amounts in Bangladeshi Taka (৳), payment method identifiers (e.g., registered bKash or Nagad mobile numbers), transaction timestamps, and transaction reference numbers. We do not store full payment credentials on our servers.
Technical & Device Data
IP address, browser type and version, device type (mobile, tablet, or desktop), operating system, screen resolution, time zone, and device identifiers. This information is collected automatically when you visit or use the fee999 platform and is used for security monitoring, fraud detection, and platform optimisation.
Usage & Behavioural Data
Pages visited on the fee999 platform, games played, bet amounts and outcomes, session durations, features accessed, and navigation paths. This data is used to personalise your experience, improve our platform, and identify any unusual activity that may indicate a security concern or responsible gaming issue.
Communications Data
The content of any communications you send to the fee999 support team via email ([email protected]) or through in-platform support channels. We retain records of support interactions for the purposes of quality assurance, dispute resolution, and regulatory compliance.
How We Use Your Personal Data
fee999 uses personal data only for lawful purposes that are directly related to providing, improving, and securing our platform. Below are the specific purposes for which we process your personal data:
- Account Management: To create, maintain, and administer your fee999 player account, including processing your registration, verifying your identity, and managing your account settings and preferences.
- Transaction Processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and to maintain accurate records of all financial transactions associated with your account.
- KYC & Compliance: To verify your identity and age in accordance with our KYC obligations, and to meet any applicable anti-money laundering (AML) and fraud prevention requirements.
- Customer Support: To respond to your queries, resolve disputes, investigate complaints, and provide technical assistance through our 24/7 support team.
- Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other illegal or unauthorised activities on the fee999 platform.
- Responsible Gaming: To monitor player activity for signs of problem gambling and to apply responsible gaming tools such as deposit limits, session limits, and self-exclusion where appropriate or requested.
- Platform Improvement: To analyse usage patterns and platform performance data for the purposes of improving the fee999 user experience, fixing technical issues, and developing new features.
- Marketing Communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time by contacting [email protected].
Cookies & Tracking Technologies
fee999 uses cookies and similar tracking technologies to operate key platform functions, analyse usage, and deliver a personalised experience. A cookie is a small text file placed on your device when you visit the fee999 website.
Essential Cookies
These cookies are strictly necessary for the fee999 platform to function. They manage your login session, maintain security tokens, and ensure that your account remains authenticated as you navigate between pages. Essential cookies cannot be disabled without impairing platform functionality.
Analytics Cookies
fee999 uses analytics cookies to understand how players interact with the platform, which pages are most visited, and where technical errors occur. This data is processed in aggregate and anonymised form. Analytics cookies help us continuously improve platform performance and user experience.
Preference & Personalisation Cookies
These cookies remember your platform preferences, such as your most recently played games, language settings, and notification choices. Preference cookies are not strictly necessary but improve the quality of your fee999 experience.
Managing Cookies: You can control and delete cookies through your browser settings at any time. Note that disabling essential cookies may prevent you from accessing certain features of the fee999 platform, including the ability to log in to your account.
Sharing Your Personal Data
fee999 does not sell, rent, or trade personal data to third parties. However, in order to operate the platform and comply with our legal obligations, we may share your personal data with the following categories of recipients:
Payment Service Providers
We share necessary transaction data with bKash, Nagad, Rocket, and Upay to process deposits and withdrawals on your behalf. These providers process payment data solely for the purpose of executing your requested transactions and are bound by their own data protection commitments.
Game Content Providers
Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical identifiers (such as anonymised player session tokens) necessary to deliver their game content within the fee999 platform. These providers do not receive your full identity information.
Identity Verification Services
To fulfil our KYC obligations, fee999 may engage third-party identity verification providers to validate the authenticity of documents you submit. These providers process your identity data under strict confidentiality agreements and for no purpose other than verification.
Legal & Regulatory Authorities
fee999 may disclose personal data to relevant authorities, law enforcement agencies, or courts where required to do so by applicable law, or where disclosure is necessary to prevent fraud, protect the rights and safety of fee999 and its players, or respond to a valid legal process.
Important: Any third party with whom fee999 shares personal data is required to handle that data in accordance with applicable data protection standards and to use it solely for the specific purpose for which it was shared.
Data Retention
Retention Periods
fee999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected. In general, account data and transaction records are retained for a period of five years following account closure. This retention period reflects our obligations with respect to financial record-keeping, fraud investigation, and dispute resolution.
Data Deletion
Upon the expiry of the applicable retention period, fee999 will securely delete or anonymise your personal data so that it can no longer be associated with your identity. Where deletion of specific data is not technically feasible (for example, where data is embedded in backup archives), fee999 will isolate that data from further processing until deletion becomes possible.
Self-Excluded Players
Where a player has voluntarily self-excluded from fee999, we are required to retain sufficient identity data to prevent re-registration for the duration of the self-exclusion period. This is a necessary processing activity to protect the wellbeing of players who have chosen to restrict their access to the platform.
Your Data Rights
As a fee999 player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected].
- Right of Access: You may request a copy of the personal data fee999 holds about you. We will provide this information within a reasonable timeframe following identity verification.
- Right to Rectification: If any personal data fee999 holds about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
- Right to Erasure: You may request that fee999 delete your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
- Right to Object: You have the right to object to fee999 processing your personal data for direct marketing purposes at any time. Upon receipt of such an objection, fee999 will cease marketing communications immediately.
- Right to Data Portability: Where technically feasible, you may request that fee999 provide your personal data in a structured, commonly used, machine-readable format so that you can transfer it to another service provider.
- Right to Restrict Processing: In certain circumstances, you may request that fee999 restrict the processing of your personal data while a dispute regarding the accuracy or lawfulness of that processing is being resolved.
Response Time: fee999 aims to acknowledge all data rights requests within 5 business days and to fulfil them within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the expected timeframe (Bangladesh Standard Time, UTC+6).
Children & Minors
21+ Only Platform
The fee999 platform is strictly restricted to adults aged 21 years and above. fee999 does not knowingly collect, process, or retain personal data from any individual under the age of 21. If fee999 becomes aware that personal data has been collected from a minor, that account will be immediately suspended, all associated data will be securely deleted, and any deposited funds will be returned to the registered payment method following verification.
Parental Awareness
If you are a parent or guardian and you believe that a minor in your care has created a fee999 account, please contact us immediately at [email protected]. We will investigate the matter promptly, close the account, and remove all associated personal data from our systems. We encourage parents and guardians to use appropriate parental control tools to restrict access to online gambling platforms.
Changes to This Privacy Policy
Policy Updates
fee999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or platform functionality. When material changes are made, we will update the "Last updated" date at the top of this Policy and, where reasonably practicable, notify registered players via email or an in-platform notification.
Continued Use
Your continued use of the fee999 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms. fee999 recommends that you review this Policy periodically to remain informed about how we handle your personal data. The most current version of this Policy is always available at fee999.app/privacy-policy.
Contact Our Privacy Team
For any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data, please contact the fee999 privacy and compliance team at: [email protected]. All correspondence should be submitted in English. We aim to respond to all privacy-related enquiries within 2 business days (Bangladesh Standard Time, UTC+6).
This Privacy Policy was last reviewed and updated on 1 January 2026. By using fee999, you confirm that you have read and understood how your personal data is collected, used, and protected as described in this document.
Explore fee999 With Confidence
Now that you understand how fee999 protects your personal data, explore our full range of cricket betting, live casino games, and slots. All transactions secured by 256-bit SSL. Players must be 21 years or older.